Deliver Pre-implementation support, Implementation  support & also Post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management (OTM) Cloud and also OTM Onpremise customers

Important requirements of the Role

 Serve as an Advocate for Customer needs- Resolve Technical and Functional Product issues(Techno-Functional Support)- This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams- Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues- Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and raised issues- Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve

Educational Qualification

A degree i.e.BE/B Tech/MCA demonstrating an understanding of Applications at a functional and technical level (preferably Oracle OTM)

Experience

3+ years functional & technical experience with SCM - Oracle Transportation Management (OTM) Cloud OR OTM Onpremise Application

Career Level - IC3