Reports to Senior Director Oracle ACS SAP CoE Works as part of the CSS Global Expertise Center, SAP CoE & DB Migrations Works with Oracle/SAP customers, Oracle development, SAP support engineers and SAP development Has no direct reports Remote Delivery mainly or Onside Palo Alto SAP Office

As a member of the global acting CSS SAP CoE team,  your focus is to deliver last level support for SAP / Oracle customers. working with the SAP Support trouble ticked system, following teh SAP support processes and the Oracle support policies  SAP on Oracle customer base while serving as an advocate for customer needs.  A primary point of contact for SAP support, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Handling thechical escallation, Every apprx. 4 weeks a pager weekend support is required.

Career Level - IC4