Major Responsibilities:Under the direction of the supervisor, oversees the day-to-day operations of department which may include staffing, equipment and supplies, policies and procedures that support patient care and service. Assists management with human resource responsibilities for staff, which may include: interviewing and selection of new employees, staff development, performance evaluation feedback, resolution of employee concerns, and employee morale.Coordinates special procedures including scheduling surgeries, educating patients and making financial arrangements for patients, and requesting payment.Develops, implements and maintains department-based systems that meet medical records, transcription, patient flow, quality monitoring and billing needs.Ensures quality care, efficient operations, practice growth and financial viability of department under the direction of the supervisor. Assists with establishing quality standards for department, including monitoring and evaluating care delivery provided. Promotes and upholds safety and infection control standards for patients, visitors, and staff.Serves as liaison in problem solving departmental issues and concerns with a variety of staff, physicians and leadership.Organizes and prepares exam rooms and work areas including: cleaning, stocking, ordering supplies, checking equipment, and putting away equipment. Organizes and prepares exam rooms, including: ordering supplies, stocking and cleaning equipment. Maintains and calibrates equipment.Prepares patient for exam and assists physician. Obtains and records ocular and medical history, medications, and chief complaint. Documents and communicates accurate and timely information regarding the patient's condition. Assists patients with ordering and dispensing glasses and contact lenses. Performs contact lens polishing. Assists with scheduling patients for post-operative, surgery and specialist appointments.Performs basic to complex diagnostic tests and visual screenings, such as: visual field/acuity, tonometry / glaucoma pressures / applanations, topography, color vision testing, lensometry, A-Scans, ocular motility, measurement of the cornea using a keratometer, refraction, corneal topography, retinoscopy, blood pressure, and glare testing. Performs refractometry to determine the refractive error of the eye.Assists the ophthalmologist with surgical procedures and post-operative care or treatment.Performs medical eye photography functions as directed by the physician, which may include taking general optic nerve, retinal and macular photos, and fluorescein angiograms, etc.Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.
Licensure, Registration, and/or Certification Required:Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
Education Required:High School Graduate.
Experience Required:Typically requires 5 years of experience in an optometric assistant, ophthalmic assistant or ophthalmic technician role that includes experiences in performing basic to complex visual screenings, diagnostic tests, and procedures.
Knowledge, Skills & Abilities Required:Demonstrated leadership skills such as team building, project management and effective decision-making.Knowledge of sterile technique, how the eye works, and contact / lens wear.Ability to educate and instruct patients on eye care and eyewear.Excellent communication skills (oral and written). Demonstrates a strong attention to detail and accuracy.Proficient in the use of Microsoft office products, electronic mail and electronic medical records systems.
Physical Requirements and Working Conditions:Must be able to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders frequently throughout the workday.Must be able to lift up to 25 lbs. without assistance.Must have functional speech, vision, hearing, and touch.Will be exposed to the following hazards on a frequent basis: mechanical, radiation, electrical, and chemical as well as blood and body fluids; therefore, must wear protective clothing or equipment as necessary.Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.