Provide expert technical support on Optical LAN products by working closely with partners, customers, and regional teams to resolve issues quickly and efficiently.

You Have:

Graduate or Masters in engineering with 4 plus years of hands-on experience to take traces and logs on-site, at customer locations.Experience in testing NMS/EMS products, Cloud based solutionsExperience with customer-facing roles or responsibilitiesWillingness to travel (for partners and/or customer site visits when needed)

It would be nice if you also have:

Knowledge of software development lifecycle & testing
Knowledge of Test Case Design, Test Planning and Test MethodologiesUnderstanding of PON technology, solid knowledge of L2 switching architecture and most (or some) of protocols in the domain of Ethernet, VLAN handling, MAC handling, ARP, DHCP, IGMP, 802.1x, QoS, LLDP-MED, PoE.Work closely with our partners and end customers by providing technical support on their Optical LAN questions and provide solutions for their product issues.Closely cooperate with the regional teams (CARE and Customer Engineering) in order to address customers issues in the most agile and efficient way.Continuously drive for product improvements, by using your in-depth technical knowledge to improve and finetune existing technical customer documentation and collaterals for our partners: MOPs, application notes, technical flyers, product documentation updates, etc.Work closely with R&D, PLM, and other functional teams to align validation activities with product goals.Work closely with local teams (CARE and NPI/CE) to handle customer issues and to understand real-world customer deployments and their future needs.