At Nokia, our Optical Customer Solutions Application Engineer (CSAE) are based right in the same country as our customers, so they're always close at hand to provide expert support. Collaborating closely with Customer Quality, Technical Support, Field Operations, Engineering, and Failure Analysis teams, the CSAE focuses on providing in-depth technical expertise and guidance to customers throughout the post-sales lifecycle. CSAEs act as proactive advisors, offering recommendations and helping to implement customer-approved action plans. The CSAE is an experienced professional, technically competent in both telecommunications’ hardware and software, and able to discuss detailed failure analysis findings to the component level.  If you're passionate about helping customers and have a strong technical background, the CSAE role might be the perfect fit for you!

BS/MS degree or equivalent experience in Engineering (Electrical, Mechanical, Industrial), Materials Science or Physics.The candidate will have 7+ years of experience in applications engineering or a related role in the telecommunications industryMust possess a solid understanding of telecom software, hardware, and PCBA manufacturing processes.Exceptional organization and ability to write technically. Deep understanding of optical networking technologies, including DWDM, OTN, Ethernet, and related protocols.Strong knowledge of Infinera products and solutions.Ability to work effectively in a team environment and collaborate with diverse technical teams.Experience with Sales Force Dot Com & Power BI a plus. 

DCN2025

Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel.Leads detailed technical investigations—documenting and communicating root cause findings down to the component level, and delivering complete 8D reports covering root cause, impact, containment, and corrective actions.Translates complex engineering data into clear, customer-friendly formats; develops and delivers technical presentations tailored to audiences ranging from operational staff to executive leadership.Develops and maintains technical documentation, workarounds, and known issue best practices; inputs findings into Salesforce and shares insights to accelerate resolution and prevent repeat issues.Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction.Develop custom reporting for customer programs including services performance, product quality, overall customer health. Supports customers throughout the full post-sales lifecycle from initial deployment to long-term operations ensuring every technical aspect of the White Glove experience is consistent, transparent, and results-driven.  Work closely with Development, Engineering and Product Management to escalate and track complex technical issues, providing detailed information and feedback.