**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** As a Leading Hand Global Accounts employee you control and organize the daily operational activities of your team in a compliant, effective and efficient manner. Being the right-hand of the Team Leader, your focus areas are: team leadership, planning daily staff according to expected volumes, monitoring and steering your operation to ensure operational continuity. What do you do on an average day? + Supervise your operation, specifically people and volume development for the day; + Execute staff planning; ensure people with the right skills are identified and planned in appropriate shifts. This in order to process daily volumes on the most efficient manner. You are capable to define staffing back-up plans whenever needed (illness, etc.); + Motivate your team through coaching, training and overall interest in the well-being of your people; + Execute PCM meetings to inform your team on performance of previous day and plans for the current day; inform on any new company developments (news, initiatives, protocols, etc.); + Seek and identify operational improvements and support their implementation; + Execute periodical performance reviews with your staff in an effort to coach, develop people and support their growth within our Organization; What do we expect of you? + Education: Secondary vocational education (MBO level in the Netherlands); + Experience: Relevant working experience in the Logistics industry; + Competencies: Strong communication skills, stress resistant able to speak and write in English, a second language is preferred. You are a team player and flexible in working hours/shifts; + Working knowledge of various computer systems (specifically MS Excel) is needed; What you'll get? + A competitive salary starting from €2809 based upon work-experience. + Excellent benefits including 29 leave days based on a full-time position, 8% holiday allowance, travel allowance, company pension scheme, collective health insurance, bicycle scheme and discounts at gym subscription. + Industry-leading training to build on your existing talents. + Plenty of opportunity to progress and grow thanks to our ‘promotion from within policy’ **Type de contrat:** en CDI _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._