Accountabilities:

Transformation Execution & Governance

Translate the Digital Transformation strategy into actionable execution plans for internal or external transformation portfolios.Oversee and manage the strategic delivery across the following pillars:Strategy & ProgramsProcess ExcellenceTraining & EnablementCompliance & GovernanceLead and manage the lifecycle of transformation initiatives—discovery, design, delivery, sustainment—across multiple functional or client areas.Ensure strong alignment with OpEx delivery frameworks, governance structures, and performance management KPIs set by the organization.Serve as a key delivery lead across REPH and/or client transformation programs, enabling predictable outcomes through disciplined execution.Manage initiative lifecycles, ensuring consistent governance, delivery, and value realization.

Collaboration with Automation and Data Science Pillars

Partner closely with the Automation Solutions & Delivery Lead and Data Science Lead to align transformation objectives, solution design, and rollout timelines.Ensure AI and automation projects are prioritized within the internal pipeline and embedded in larger programs.Act as a coordination lead for cross-pillar delivery efforts involving technology or advanced analytics.

Operational Leadership

Lead and mentor a team of OPEX Managers, providing delivery oversight, capability development, and performance feedback.Build team capacity and digital capability through structured development and performance oversight.Partner with pillar leads (Process Excellence, Automation, Training & Enablement, Data Science, etc.) to ensure cross-functional collaboration and integration.Support the internal OpEx Forum and transformation cadence meetings by consolidating initiative updates and enabling best practice sharing.Contribute to quarterly planning cycles and value realization reporting.Collaborate with OPEX Pillar Leads to ensure OPEX related resources are managed centrally.

Commercial Enablement & Partner Delivery (for External Lead only)

Collaborate with external stakeholders to scope, deliver, and measure digital transformation engagements.Co-develop go-to-market models, commercial proposals, and implementation plans.Act as transformation lead for commercial clients, ensuring successful onboarding and sustained engagement.

Capability Building & Change Enablement

Coach and mentor OPEX Managers, automation champions, and continuous improvement practitioners (as applicable).Facilitate skills development programs aligned to the OpEx maturity model (Lean Six Sigma, RPA, Agile, Data Science, etc.).Support change management initiatives to build digital fluency, stakeholder engagement, and solution adoption.Promote a culture of innovation, accountability, and impact orientation across delivery teams.Drive internal capability building through Lean Six Sigma, Agile, CI training, and digital awareness initiatives.

Champion a culture of innovation, ownership, and continuous learning.

Ensure alignment with organizational change management strategies and employee engagement.

Core Competencies:

Strategic Execution Leadership

Drives operational excellence through disciplined program and project management. Excels at turning strategy into execution with a focus on measurable outcomes.

Pipeline Management

Builds and sustains a structured pipeline of efficiency opportunities across divisions.

Cross-Functional Collaboration

Builds bridges across pillars, departments, and stakeholders. Facilitates effective coordination and integrated delivery.

Cross-Pillar Delivery

Collaborates across pillars, especially with automation and data science, to deliver integrated programs.

Digital Fluency & Process Thinking

Applies automation, analytics, and design thinking to solve business problems. Stays up to date on digital trends and their application in operations.

People & Capability Development

Leads by example and builds high-performing teams. Coaches others to develop transformation capabilities across levels.

Qualifications:

Bachelor’s degree in Business, Engineering, Technology, or related field; Master’s degree preferredMinimum 8 years of relevant experience, including 3+ years in leading digital transformation deliveryProven track record of delivering process improvement, automation, and technology-enabled transformation programsStrong experience in Agile, Lean Six Sigma, RPA/AI, and project/program managementStrong stakeholder management and leadership skillsExperience working in a matrixed environment and across diverse functions or client groupsCertifications preferred (but not required):Lean Six Sigma (GB/BB)RPA/Automation Tools (UiPath, Power Automate, etc.)Agile (Scrum Master/Product Owner)PMP/Prince2

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