**Description:** Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street.  Among 18 awards in the past 6 years, these marvelous achievementsareinspiring,acting as beacons of resilience and hospitality for both guests and our local communities:  · **2024 Top 5 Hotels in Southeast Asia, Readers' Choice Awards, Condé Nast Traveler**   · **2023 The 15 Best City Hotels in Asia, Travel and Leisure World’s Best Awards**   · **2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific**   · **2023 Best 500 Hotels in the World, Travel and Leisure **   · **2023 Forbes Travel Guide – Star Awards Winners**   Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members, and shareholders alike.  We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion, and a one-stop experience.  We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels.  In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.  Currently, Park Hyatt Saigon is looking for aGuest Service Officer (Operator) **.** Join with Hyatt Corporation to discover your place to shine in our warm, respectful, and inclusive culture.  This istruly an exciting role where two days will never be the same!    + You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Operator) is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division + Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. + Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. + Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications. + Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. + Connects local and international calls quickly, courteously and accurately. + Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls. + Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion. + Other tasks as assigned. **Qualifications:** + Ideally with a relevant degree or diploma in Hospitality or Tourism management. + Minimum 2 years work experience in hotel operations. + Good customer service, communications and interpersonal skills. + Good organizational and great English communication skills + This position is applicable for Vietnamese only. **Primary Location:** VN-65-Ho Chi Minh City **Organization:** Park Hyatt Saigon **Job Level:** Full-time **Job:** Guest Services **Req ID:** HOC000291 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.