Job Title:

Operations Team Leader

Job Description

The Team Leader - VR Operations (Onsite in Austin) role will provide leadership within our Virtual Reality (VR) Support team. This position interfaces directly with the VR gaming and app development industry. You will be required to ensure performance metrics are achieved by providing adequate development, motivation and accountability of both associates and team leaders.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Sr Quality Evaluator position at Concentrix is just the right place for you!

As a Team Leader, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperationCoach direct reports on their performance on a regular basis to ensure performance metrics are achievedIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updates and changesProvide subject matter expertise in handling escalated customer calls as neededManage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingSupervision of a group of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsComplete shift-wide projects that aim to increase productivity, quality or other KPIPromote the Company's values through both behavior and attitude, including being an advocate for your team members

YOUR QUALIFICATIONS

Associate's degree in related field with four to six years of experience with at least one year of Progressive Management Experience preferredExtensive personal or professional experience with video gaming, virtual reality (VR) requiredExperience with data management tools including G suite, SQL, Tableau and ticketing models such as SalesforceDemonstrated track record of utilizing social media platforms to enhance user interaction.Established expertise in harnessing social media channels to drive audience engagementStrong communication skills, both written and verbalDemonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverablesDemonstrated ability to mentor, coach and provide direction to a team of employeesWork well under pressure and follow through on items to completionWillingness to work a flexible schedule  Employment for this position will begin onsite in office starting on day 1 of employment at 11800 Alterra Pkwy Austin, TX 78758.  The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 7870 and all candidates must be flexible to change to employment in person onsite at this office in the future.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In this role, you’ll also be provided with:

Highly competitive wage and inclusive onsite perksExtensive benefits including 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Health and wellness programs with trained partners to help promote a healthy youA modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

REIMAGINE THE BEST VERSION OF YOU! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA Austin 13011 McCallen Pass Bldg D

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.