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Job Title: Operations Support Specialist

Location: Hybrid (Primarily Remote) - Saint Paul, MN (must be within a commutable distance)
Schedule: Full-time
Pay: $23/hour (contract-to-hire)

Overview:
Beacon Hill's client in Saint Paul is seeking a positive, enthusiastic professional who thrives in a fast-paced, high-volume environment. In this role, you'll develop an in-depth understanding of the market and the products offered. The ideal candidate is a quick learner who can adapt to new systems and procedures, resolve issues efficiently, and provide excellent customer support.

Responsibilities:

Accurately enter data for a variety of applications, including Portability, Conversions, and Continuation.

Research and resolve problems using sound judgment.

Follow up on missing information through professional correspondence, templated communications, or phone outreach.

Monitor and respond to the team inbox, fulfilling customer and client requests.

Maintain department quality, security, and service level standards.

Deliver professional, customer-focused service to both internal and external clients.

Qualifications:

Strong data entry skills with speed and accuracy.

Ability to meet quality assurance and departmental goals.

Excellent prioritization skills and adaptability to change.

Strong written and verbal communication skills.

Professional, "can-do" attitude and willingness to help others.

Openness to suggesting improvements and embracing cross-training.

Flexibility to work overtime during peak times.

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