It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Operational Support Specialist is responsible for providing operational support, ensuring customer satisfaction, and managing document management. This role involves collaborating with various stakeholders, managing deadlines, and maintaining high-quality standards.

Essential Job Responsibilities

Reception Focus:

·       Work closely with the client's staff to assist with front office

·       Answer incoming telephone calls and forward to the appropriate person.

·       Take accurate and complete messages for those who are unavailable

·       Promptly greet and announce visitors in a friendly and business-like manner

·       Maintain a neat and organized reception desk and front lobby area

·       Order and stock supplies as needed

·       Responsible for setting up and breaking down food/beverage setups in conference rooms.

·       Maintain, stock and inventory catering kitchen.

·       Daily check and resupply copy pantries and employee lounge

·       Perform other duties as requested

Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule.Copy Services includes accurately producing copy, print and scan projects per written instructions.Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

High School Diploma or GEDMinimum of 1 year work experience preferably as a ReceptionistPrevious experience in a client service field preferredAbility to multitask with attention to detailAbility to handle complaints with professionalism, patience, and diplomacyWorking knowledge of MS Word, Excel and OutlookAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbsAbility to walk, bend, kneel, stand or sit for an extended period of time· Knowledge of BookIT or similar scheduling/reservation software helpful.·Shift: M-F 8:30am to 5:30pm

The Compensation range for this role is 17.95 to 20.67 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.