Job Description

What is the opportunity?

The selected candidate will provide key management support in ensuring all matters related to Operational Risk in the Cash Centre is identified and mitigated in accordance with folio instructions & provide regular feedback to reinforce service quality, employee capability & the consistent use of Client First principles. Working in the admin group will enable you to support our cash services center in many ways.

Must be able to work from 7:30AM to 4:00PM  & 100% on Site.

What will you do?

Support the admin team with complex CART and other investigations

Help with National Office projects through implementation and feedback

Addressing & reconciling all risk related issues within acceptable timeframes

Perform AML verifications and reporting of all UTR incidences

Completes required performance tasks ensuring that all responsibilities are carried out within established SLA

What do you need to succeed?

Must-have

Strong communication skills

Attention to details & problem-solving mindset

Experience in leading / implementing & managing change

Ability to work in high volume & strict timeframe deadlines

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have

Knowledge of Word, Excel, Outlook, DHR, CART and AML verifications

Strong collaborative partnership skills

Understanding of the products the team supports / Branch experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive and high-performing teams / Opportunities to building close relationships with clients

#li-post

Job Skills

Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, Resource Management, Time Management

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-12

Application Deadline:

2025-08-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.