The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Update help content used by Knowledge Hub end users to service client inquires, as neededExecute work assigned, including annual review certification and change requestsServe as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approvalConduct needs assessment and update content or develop content related solutions according to business requirementsResearch and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changesMonitor work progression ensuring completion of assignments by requested due dateEnsure consistent application of team process controlsFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

0-2 years relevant experienceProficient in Microsoft OfficeAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsSelf-motivated and detail orientedProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:

Effectively and proactively communicate with candidates, recruiters and hiring managers, regarding their status and questions within the recruitment cycle especially related to progress with interview scheduling, contract or offer letters, pre-employment and pre-offer checks, and onboardingServe as a Subject Matter Expert in areas of recruiting support and candidate experience management, to include high volume hiringSchedule interviews between candidates and Citi employees of all seniority levels, including travel arrangements when neededGenerate internal, international, and external employment agreement letters, including those that include complex terminology and legal terms & conditions.Utilize business acumen to recognize issues, problems and opportunities and recommend actions as neededAct as a change agent - Identify process gaps, trends, or anomalies, and recommend improvements to existing practicesAct as a leader within the team when special assignments are received in order to support projects, escalations or situations that needs deep analysisBe able to prepare and present information to internal and external auditors when requiredSupport the Talent Acquisition Team through ad hoc support & expectations, including but not limited to: Recruiting event participationSite specific reporting activities and forms completionSupport and manage ad hoc projects with WITA Business Analysts and Recruiting teams

Qualifications:

Bachelor’s university finished or in progressAdvanced English level (minimum 85%)Leadership and people management skillsMinimum 2 years of working experience related to Recruiting/ Staffing/ Human Resources preferredMinimum 2 years of working experience with Workday and Servicenow Strong customer focus, especially in delivering high quality resultsStrong verbal and written communication abilities, effective interpersonal skills, and strong attention to detailProven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partnersStrong sense of urgency; ability to execute quickly and efficientlyHighly organized with strong follow up skills and the ability to multi-task

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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