Business Operations Support– ASME Multiple office locations considered/ hybrid working. Aon are recruiting a Business Operations Support to join our team in one of our UK offices. This role will see you supporting the service delivery, training and compliance in their area – working closely with the Business Operations Manager and wider ASME Leadership team to ensure clients’ needs are met in a fully compliant and regulatory robust way. With ASME teams and offices across the UK, we are flexible and happy to consider any office location. This role offers hybrid working, giving you flexibility to work at home or from the office. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Supporting the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to ASME Liaising effectively with Client Managers, Client Directors, Client Service Managers/Advisers and the Broking team to ensure client needs are fully met and concerns raised via the Client Surveys/Feedback mechanisms are addressed/remedied. Understand Aon’s products/facilities and other offerings – supporting delivery of budgetary forecasts. Compliance with regulatory requirements and business procedures: Working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company Liaising with staff and Line Managers to ensure ASME are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained Ensuring that file reviews and technical audits are carried out in accordance with sign-off and ongoing supervision of staff ▪ Liaising with Aon’s technical trainers to meet with staff training requirements Ensuring all business systems and platforms are updated in “real time” and all KPIs and non-negotiable are fully met General Operations responsibilities Contribute to the development of strategy through the Area leadership team and wider Ops community Support the Area Director, Client Management Director and Broking Director, to ensure effective working relationships between the New Business, Client Management and Broking teams, so that together they drive service, revenue and profit growth. Supporting the Business Operations Manager with MBR and management meetings at local, Area and ASME UK level Provide support where needed to drive local/regional UCB/WC targets Document Maintenance & Version Controls Support business Complaint, E&O and LoL Handling ▪ Support provision of relevant ASME BCP Support Operational Resilience reporting and ongoing maintenance of relevant processes and artefacts Submission of Monthly Policy Declarations & BCOI Register Maintenance Support to ASME SOx and ABUK nominated leaders for Commercial Risk, ASME Change & Operational Excellence: Support change leaders to drive change in their business unit, improving the use of resources available, including the execution of agreed business and change plans, incorporating the needs of clients and employees Skills and experience that will lead to success Your Aon knowledge will serve you well, as well as understanding of the insurance market dynamics. Experience in change activities and operational improvement or process changes. Evidence of applying industry best practice or solutions to increase efficiency, reduce risk and improve customer service. Good technical knowledge in major and pecuniary classes Good level of knowledge of Aon products, Services and Systems Good influencing, listening and communication skills Adaptable, focussed and self-disciplined – driven to achieve results How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-JK1 #LI-HYBRID 2559983