Welcome page Returning Candidate? Log back in! Operations Supervisor - Drug & Health Screening Job Locations US-OK-Tulsa ID 2025-6192 Category Operations Position Type Regular Full-Time Work From Home Yes About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Supervisor of Operations is responsible for the daily production of a team of employees whose primary responsibilities include entering and reviewing reports for accuracy to ensure that the company’s quality assurance standards and client guidelines are continuously met.

Responsibilities

Responsible for team’s adherence to time service, quality and production goal requirements; provide leadership to team members in meeting these SLAs

Collect and compile data using daily/monthly operational reports and
spreadsheetsReview and approve client specific guidelines to ensure compliance with
department’s proceduresFollows policies and procedures and works with management to implement
enhancements; completes tasks correctly and on time; supports organization's
goals and values. Understands business implications of decisions; displays
orientation to profitability. Leads team to compliance with policy and procedure.Manages and resolves difficult customer situations and escalates to
management, Account Managers and Sales as appropriate; responds promptly
to customer needs; solicits customer feedback to improve service; works with
integrity and in an ethical manner; maintains confidentiality of colleague and
customer information and coaches team to do the same.Conduct periodic performance and career path discussions in accordance with
HireRight guidelines to coach team members to maximize performance and
achieve career goals; escalates performance issues to management and
Human Resources as appropriateSuccessfully work cross-functionally to achieve goals.Communicates changes and progress; completes projects on time and within
budget. Able to establish effective relationships and communications, both
internally and externally, with persons of all backgrounds and organizational
levelsFocuses on solving conflict. Accepts responsibility for his/her own performance
and demonstrates the capability to assist other team members in reaching
success within the organization and contributes to building a positive team
environmentThis team manages 6 phone queues - call queue management or call-canter experience is a preferred. Qualifications

Education: High School diploma or GED required

Experience:

Minimum two (2) years related experience in a supervisory role is preferredProven track record of coaching and mentoring employees to successnternal candidates will be considered based on their successful performance
with their responsibilities within the companyTraining and education on federal (FCRA) and state reporting regulations,
product turnaround time, public access to court information, employment law
and privacy rights preferred.The Supervisor will be expected to have a working knowledge of FCRA within
90 days of hire.

Knowledge & Skill:

Has knowledge of sub-unit or sub-function as well as technical discipline.Has basic understanding of the roles of the relevant groups within the function
or business unit.Has basic supervisory knowledge and skills. What do we offer

 

HireRight offers a competitive benefit package which includes: 

Medical Dental Vision Paid Life/AD&D Insurance Voluntary Life Insurance Short & Long Term Disability Flexible Spending Accounts 401K Generous Vacation and Sick Program 10 Paid Holidays Education Assistance Program Business Casual Attire Generous Referral Program Employee Discounts and Rewards And much more! 

 

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

 

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time. 

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