As the Operations Supervisor, you will assist branch management in the formulation of sales strategies and execute, plans and budgets to grow accounts, margin, and recruit new customers. You will train, coach and council associates complying with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures. 

Responsibilities:

Coordinate employee work assignments to achieve inbound and outbound service requirementsDirect achievement of performance objectives related to productivity, quality, service, and safetyMonitor workflow, work completed, error rates and related metrics and takes corrective actionEnsure procedures are observed, implemented, and enforcedConfirm quality and inspection process is accurate and excess costs are eliminatedEnsure safe working environment and follows safety regulationsMaintain accurate time, attendance, and performance management recordsMaintain positive employee relations and moraleRecommend performance management actionsAssist in developing and documenting warehouse processesEstablish and monitors performance standards for warehouse functions, including pick, pack, and shipProcess returned merchandiseEstablish and monitors performance standards for equipment, assembly, housekeeping, etc.Develop and implements training certification programs and ensures warehouse employees receive training 

Qualifications:

High School Degree or Equivalent requiredFork Lift Certification preferred3 years warehouse and distribution operations experience1 year experience leading warehouse associatesAbility to operate a forklift or have the ability to obtain a forklift certificationStrong knowledge of inventory control processesKnowledge of electrical, construction or mechanical productsStrong communication and interpersonal skillsStrong time management skillsBasic computer skillsAttention to detailAbility to learn and use business planning systemsResolve problems in a timely manner under stressful situationsComfortable working in a team environmentAbility to operate hand and power tools and equipmentAbility to anticipate and prepare for customer needs

Physical Expectations: 

Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.Work may require excessive bending or stooping. Employee required to climb ladders.Employee required to use hand tools.Employee uses heavy machinery (e.g., forklift, etc.).

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