LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE VENUE
View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here. www.viewboston.com
THE ROLE
The Operations Supervisor will be responsible for supervising all activities within the View Boston Observatory Operations department while maintaining a specific focus on the guest experience and day-to-day operations of the Observatory. This position reports directly to the Senior Operations Manager.
ESSENTIAL DUTES AND RESPONSIBILITIES
Assist in managing the Observatory Floor Staff, Guest Services Desk and occasionally perform special projects as requested. Responsibilities include training and working with Observatory staff, assigning and directing work; appraising performance; addressing guest complaints, resolving problems; lead role in emergency response situations Prepare daily line schedules for Operations staff. Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required. Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources. Ensure staff compliance with established guest experience, security, sales, and record keeping policies and procedures. Inform staff of any changes in policy, procedure, and Observatory operations. Liaise between Operations Manager and hourly staff, including building security and maintenance. Perform the duties of Guest Services Desk and Observatory Floor Staff as needed.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Minimum 1-3 years’ experience in operations, preferably in an attraction, entertainment, or hospitality environment. High level of demonstrated customer facing experience in a supervisory role.
SKILLS AND ABILITIES
Proven operational experience in a high-volume environment. Must be organized and able to execute on the operations side of the business. Proficient in Microsoft Office (word, excel, PowerPoint). POS ticketing systems a plus. Quick learner with ability to handle multiple projects and meet deadlines. Ability to work well with and manage different personalities. Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work. Excellent written and verbal communication skills. Familiarity with Boston market a plus. Ability to stand for prolonged periods of time. Ability to work non-traditional hours (nights, weekends, holidays).
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site at View Boston (Boston, MA)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.