**Working Title: Operations Specialist** **Job Class: Management Analyst 2** **Agency: Human Services Dept** + **Job ID** : 87375 + **Location** : St. Paul + **Telework Eligible** : Yes + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 07/08/2025 + **Closing Date** : 07/17/2025 + **Hiring Agency/Seniority Unit** : Human Services Dept / MAPE DHS Central Office + **Division/Unit** : Department of Human Services (DHS) / Office of Inspector General (OIG) LS Operations Support + **Work Shift/Work Hours** : Day Shift / 8:00 a.m. - 4:30 p.m. + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $25.29 - $36.71 / hourly; $52,805 - $76,650 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. **_*This position is eligible for_** telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) **_for applicants who reside in Minnesota_** **_or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework._** This position exists to provide analysis, evaluation and optimization of organizational and administrative processes of a large division, whose work impacts over 300,000 children and vulnerable adults served by 22,000 licensed programs statewide. Under limited supervision, the incumbent will conduct continuous specialized studies and audits of division-level operations and administrative activities, methods and procedures for the Office of Inspector General’s (OIG) Licensing Division to implement new work methods and procedures for clearly defined problems in policy and procedures development/analysis; staff onboarding and orientation; work and information flow; systems analysis/design; and analysis of organizational structure; spearhead division wide projects; and coordinate and lead project management activities related to multiple IT systems. As a Department of Human Services (DHS) SharePoint Site Collection Administrator (SCA) and content strategist, the incumbent collaborates with others in OIG and across the agency to establish implement and maintain standards that enforce consistent use of SharePoint in line with data security, retention, communication, and technology policies in line with agency-wide content governance. The incumbent will support and assist in the implementation of the SharePoint content strategy of OIG and provide leadership within the Licensing Division to operationalize strategies aimed at improving the overall use of technical collaboration tools across the agency. **Minimum Qualifications** **_**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**_** One (1) year professional experience conducting functional or business analysis to identify systems and resource requirements, technical troubleshooting, continuous improvement, and/or auditing OR three (3) years advanced technical or paraprofessional experience conducting functional or business analysis to identify systems and resource requirements, technical troubleshooting, continuous improvement, and/or auditing; OR Bachelor’s degree or higher in related field (Information Technology, Information Systems, Computer Science, Business Administration) and two (2) years of conducting functional or business analysis to identify systems and resource requirements, technical troubleshooting, continuous improvement, and/or auditing. AND experience must demonstrate the following: + Provide technical and information technology support to division staff. + Prepare comprehensive reports. + Convert data to meaningful information for decision makers. + Experience with computer applications, such as Microsoft Word, Excel, Outlook, SharePoint, and Adobe Acrobat DC. **Preferred Qualifications** + Inductive reasoning necessary to evaluate organization, workflows, systems, processes, and protocols and advise decision makers in order to achieve maximum efficiency and to achieve the goals of the Division. + Knowledge of mission and duties of the OIG and Licensing Division in relation to the Department as a whole, to consumers, license holders, other governmental agencies, and internal and external stakeholders. + Learn, understand, and apply new technologies to maximize efficiencies and organize complex information in a meaningful way. + Inductive reasoning necessary to evaluate organization, workflows, systems, processes, and protocols and advise decision makers in order to achieve maximum efficiency and to achieve the goals of the Division. + Develop and maintain professional working relationships and work collaboratively and respond flexibly to changing and sometimes conflicting priorities and demands. + Communicate technical information to nontechnical audiences. + Variety of experiences working effectively with others from different backgrounds and cultures. **Additional Requirements** To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.