Job Title: Advantage Operations Specialist
Reports To: Sr Manager Customer Care
Location Name: Headquarters, Richardson, TX
Status: Full-Time; Hybrid( T,W,Th in Office)
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary: Provides general administrative and customer support to local centers, dealer partnerships, external customers, and internal customers while following and facilitating the standardized processes and procedures set forth for specialized programs outside of normal data and processing at the field level. Provides execution of all new initiatives related to onboarding and welcoming customers, Easy Pay initiatives to drive growth in penetration, renewals of customer contracts, and all other initiatives as directed. Utilizes various computerized systems and software to perform tasks. Work is performed under general supervision with latitude for decision making within assigned guidelines.
Key Responsibilities:
Assists dealer partners with questions regarding specific procedures or training needs.Tracks and communicates program modifications and updates to the field weekly.Leads periodic open forum calls with field team as well as dealer partners.Facilitates all UCC-1 filings and releases with our internal UCC team. Maintains those filings for record.Collects all PAP forms and enters required information into the billing system.Works with the field, dealers, dealer sales reps, and all business partners to resolve all issues.Protects the integrity of data per company and GAAP.Serves as the main point of contact for all dealer partners.Reviews, researches and resolves aged accounts receivables for all dealers and works with internal billing team on resolutions.Serves as the main point of contact for dealer customer billing inquiry and resolution.Facilitates all buy out requests to include termination of the Advantage Alliance agreement, calculation of the buyout amount, and works with internal termination department to facilitate the process.Facilitates all asset transfers and customer information updates.Processes all received payments via phoneCommunicates regularly with leadership regarding any trends or areas of opportunity.Represents the company professionally, honestly, and ethically in all business matters and activities.Performs similar/other duties as needed or assigned.Executes all new initiatives to drive growth and revenuePerforms outbound calls for contract renewals, Easy Pay penetration, Customer welcome calls and all other initiatives as assignedRequired Qualifications:
High school diploma with a minimum of 2 years of general clerical experience.Knowledge of generally accepted administrative practices and procedures.Ability to learn and follow company process and procedures.Highly organizedAbility to work well under pressureExcellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.Working knowledge of Microsoft Word, Excel and Outlook software applications.Ability to communicate effectively with co-workers in a pleasant, business-like, and customer-focused manner.Ability to work effectively and productively in both a team environment as well as independently.What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:
Competitive Pay with incentive opportunities.Paid Time Off and Company Holiday Pay.Medical, Dental, and Vision Insurance programs.401(k) Retirement Savings Plan with company matching contributions.Life Insurance and disability insurance options.Supplemental benefit programs.World Class Training opportunities through our Experts University.Career Development opportunities.Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com
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