The Ops Generalist plays a key role in supporting general business operations by performing a variety of administrative tasks. This role provides assistance across multiple functions within the Administrative Services department and contributes to the smooth execution of day-to-day operations. The ideal candidate is an entry-level professional with foundational knowledge of administrative practices, gained through a college or university degree or equivalent work experience.
 

Key Responsibilities:

Process legal documents (e.g., court opinions, agency decisions, bankruptcy filings) ensuring they meet content and formatting standards.

Verify that documents are complete, accurate, and ready for online publication in accordance with Lexis guidelines and deadlines.

Monitor queues and systems to track document status and ensure timely delivery.

Identify and escalate any issues related to document quality, completeness, or access.

Collaborate with team members and supervisors to meet daily and weekly content targets.

Maintain accurate records of processing activity and report progress as required.

Follow documented workflows and standard operating procedures (SOPs) for content operations.

Qualifications:

Must be a bachelor's degree holderBasic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications) Ability to work with deadlines Has great attention to detail Bachelor’s degree or equivalent in any field Excellent English oral and written communication skills  At least 1-2 years BPO/shared service or relevant experience Fresh graduates can be accommodated depending on communication skills and behavioral aspect Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule 

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.