Are you a detail-oriented problem solver who thrives in fast-paced environments? Do you enjoy working with people, solving challenges, and making an impact every single day? City Wide Facility Solutions is looking for a motivated Operations Specialist to join our growing team!

As an Operations Specialist, you’ll be the key player in maintaining high-quality service delivery, boosting client satisfaction, and partnering with Independent Contractors (ICs) to ensure excellence across a variety of facility types—including industrial, manufacturing, office, medical, and retail spaces.

*** This is a full-time Salaried position ***

THIS ROLE REQUIRES THE ABILITY TO TRAVEL WITHIN A TERRITORY. SERVICE AREAS – OMAHA/COUNCIL BLUFFS METROPOLITAN AREA.

Pay Rate Depends on Experience and Capabilities ($35,000 - $45,000)

Hours are typically from 1 PM to 10 PM but vary throughout the week. Primarily 2nd shift.

ESSENTIAL FUNCTIONS

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.

• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email, CRM or phone message.

• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.

• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.

• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

• Other duties as necessary.