Job Title: Operations Execution Specialist
Company: Sally Beauty

Essential Function: Key member of the Store Operations team participates in program and project development, prepares content for communications, and assists with the implementation of programs and projects. Responsible for creating and implementing communications, policies and procedures that enable the stores/field to successfully achieve sales and customer experience objectives. Collaborates with cross-functional teams to coordinate activities that will result in the rollout of programs and store-facing activities that are easy to understand and execute. Serves as a go-to resource for Stores and Operations Leadership to provide general support across all areas of the business.

Primary Duties
50%:

Develop store/field communications that are relevant, compelling, customer focused, high quality, and easy to understand and act upon. Proactively manage and monitor content for accuracy, totality, simple messaging, and adherence to brand and style standards. Collaborates with cross-functional teams to build expertise across the back of house business focus areas: Inventory Management, Banking, Hazardous Waste, Loss Prevention, Safety, Procurement and Supply Management. Develop high level of understanding of each business partners processes in order to identify and facilitate connections between teams to improve coordination of activities that impact store execution. Champion the value of effective store execution and serve as the voice of the stores.

30%:

Keep abreast of store processes and procedures; establish thorough understanding of challenges and opportunities across the store operation. Develop policy and procedures in partnership with subject matter experts; ensure all content is timely, accurate and aligns with the needs of the store/field teams.

10%:

Provide project management support to deliver projects within the established budget and timeline. Aid in the facilitation of project meetings; follow up with team members to ensure the efficient implementation, including delegating duties to all needed parties and keeping team members informed of the project needs, deadline changes, and functionality. Monitor store and field feedback; research and answer questions; identify issues that are global in nature and follow up to understand root cause; partner cross-functionally as needed for resolution. Support and/or lead ad hoc Operations projects. Provide feedback and recommendations for continuous improvement. Remain current on technical and professional developments affecting areas of responsibility. Other duties and projects as assigned.

Knowledge, Skills and Abilities

Bachelors degree or relevant experience in Business, Human Resources, Communication, Marketing or related field. 3+ years experience in retail environment with strong understanding of retail processes and procedures. Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers. Strong writing, editing, proofreading, layout and design skills are essential. Project management experience. Experience with task management and online communication technology preferred. Flexible schedule - some evenings and weekends may be required; ability to travel as needed (limited travel).

Competencies / Attributes

Well-organized, detail-oriented, and able to handle a fast-paced work environment Excellent skills in planning, organizing, task/project management tracking/reporting Strong analytical and problem-solving skills Ability to work effectively in a team or independently Excellent oral and written communication skills Ability to multi-task Attention to detail Builds Collaborative/Organizational Relationships Focus on Customers-Passion for delivering great customer experience Engage and Inspire: High energy with a strong sense of urgency Process/Quality Improvement Ability to quickly adapt and learn

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

Task Level High Departmental/Division Level High Project Level High Consultative Level High

The amount of discretion or freedom this position has

Strict Adherence to Guidelines Interprets and Adapts Guidelines Develops and Implements Guidelines

Working Conditions /Physical Requirements

The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.