Job Description

The Operations Processing Analyst is responsible for executing a range of banking operational tasks, including creating and managing platform users in cash management systems, validating corporate documentation, and ensuring alignment with internal and regulatory requirements.

This role requires strong attention to detail, effective communication skills, and a proactive approach to resolving operational and client issues efficiently. The candidate will act as a liaison between the bank and its corporate and commercial clients, ensuring a high standard of service delivery.

 

Key Responsibilities 1. Facility Management

Enter, validate, and maintain line of credit (LOC) facilities within the core system, ensuring accuracy in terms and conditions.

Conduct loan opening verifications and perform necessary adjustments in the core system based on validated documentation.

Monitor active LOCs, ensuring compliance with credit agreements and identifying potential issues.

2. Platform Management

User and Account Creation: Create commercial accounts; manage user profiles in cash management platforms and core systems, ensuring appropriate access levels.

Access Control: Ensure user access compliance with bank policies and regulatory standards.

Support: Assist internal and external users with platform-related inquiries, troubleshooting access issues, and providing training on system usage.

3. Corporate and Commercial Documentation Validation

Document Review: Validate corporate and commercial documentation, including corporate resolutions, beneficial ownership information, and business formation documents.

Document Verification: Ensure compliance with regulatory requirements such as Know Your Customer (KYC) and Customer Due Diligence (CDD).

Record Maintenance: Maintain organized digital records of validated documentation for audit purposes.

4. Fraud Prevention

Reporting: Maintain an accurate audit trail of alert activity and resolution.

Investigation: Initiate investigation cases on confirmed fraud events and support further investigation.

Support: Collaborate with the team to discuss new and emerging fraud trends and assist internal bank employees with fraud-related events.

5. Payment Processes

Serve as the first level in the payment process lifecycle, including but not limited to wire payments, expanding as capabilities develop.

6. Other Duties

Perform additional tasks as assigned based on business needs.

Talents & Expertise

Competencies:

Ability to work in a fast-paced and evolving environment.

Strong ability to handle multiple tasks under pressure and meet SLA targets.

Excellent knowledge of basic computer skills.

Strong analytical skills using a combination of tools.

Ability to plan, be alert, and resolve unexpected problems quickly and efficiently.

Strong teamwork and independent work capabilities.

Excellent interpersonal, planning, and negotiation skills.

Ability to learn and share knowledge with team members.

Excellent written and verbal communication skills with a strong client service mentality.