At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

Position Objective: Leading the Technology, Digital and Analytics (TDA) Operations Platform teams with world-class technology to support our Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization. This role covers business stakeholder management, business transformation, end-to-end technology solution design & delivery involving GenAI, and offshore team management in an agile environment. Candidates must be proactive, self-motivated and passionate with relevant business and technology experience to transform Operations business.
Accountable for success in technology solutioning and delivery as well as BAU support with defined KPIs. It includes but not limited to new initiatives, existing application modernization and maintaining system stability & performance.

Roles and Responsibilities:

Act as the Technology SME and trusted partner for Operations on technology solutioning, engineering and delivery management to enable business transformations.Strong execution and leadership in delivering technology solutions at speed.  Able to work with ambiguities, crystalize and realize them in technology solutions under an evolving and agile environment.Understand the industry trends and Operations business in depth with experience in Buy, Service, Claims and Contact Center processes in insurance Operations.  Define the roadmap of the Operations Platform solutions and continuously improve and evolve our technical foundation and features towards the target state.Able to identify strategic, innovative and sustainable technology solutions in addressing business challenges proactively.  Able to understand and translate complex requirements into technology solution and business outcome. Able to articulate complex technologies with storytelling using simple language.  Build trusted relationship with business stakeholders and manage their expectation.Lead and manage teams to support mission critical BAU applications for Operations and meeting the KPIs and SLAs.  Manage the availability and performance of Operations Platforms to achieve defined KPIs and deliver necessary analytics and monitoring dashboard for management.Collaborate with different TDA enabling functions including Architecture, Security, Infrastructure, Process & Control, Technology Risk, etc. to deliver robust and programmatic TDA solutions for business.Ensure all technology deliverables are sustainable and maintained in high standard and comply with AIA Security and other standards.

Job Requirements:

Minimum Bachelor degree preferably with Master degree in Computer Science / Engineering or Data Science.8+ years experience in large IT organizations, with 3+ years acting at the capacity of Technology / Delivery Lead with proven track records in Mainland China Top Insurers.Demonstrated experience in insurance Operations transformations covering Buy, Service, Claims and Contact Center areas.Proven experience in using popular GenAI technologies (e.g. AOAI, Deepseek, Manus AI, Gemini) for insurance transformation initiatives.Proven experience in managing offshore delivery centers for strategic transformations.LOMA certification is highly preferred.IT certifications including but not limited to (Gen)AI, TOGAF, Microsoft Azure, Google Cloud, etc. are preferred.Excellent communications, presentation and consulting skills.Excelling planning and execution ability at speed.Self-motivated, passionate and proactive to identify and deliver business and technology innovation opportunities.  Able to lead and work independently.Excellent problem solving skills and decision making ability based on data insight.Strong technical knowledge and experience in delivering advanced technologies like GenAI IT for large projects.Fluent in both oral and written communications using Mandarin, Cantonese and English.

Others:

You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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