The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. The Operations Officer also works with a Client Oriented attitude in order to offer an exceptional client experience.

The Operations Officer is held accountable for the below job responsibilities:

Implement the standards set in Rentokil Boecker® Operations Manual. Schedule appointments as per client’s availability. Arrange a proper dispatching for all teams. Follow up on pending appointments if any and set a monthly plan to keep them to a minimum. Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption. Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule. Arrange and confirm distribution of promotional items as per the marketing calendar. Communicate with sales department regarding new clients; check and sign the Survey Sheet. Handle call backs and solve them within 48 hours. Follow up on the Call Back report. Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels. Generate and submit the assigned reports to concerned management. Handle the client’s data accurately and timely on Rentokil Boecker® systems. Review submitted treatment reports and take action when deemed necessary. Perform courtesy calls and visits to clients and fill appropriate reports. Schedule yearly pest control treatments and follow up on their execution. Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation. Advise technicians on pending payments to be collected from clients. Contact residential clients to confirm and execute the contract renewal. Prepare overtime report and submit it to Operations Manager for approval. Represent Rentokil Boecker® in exhibitions, forums, and other events.

Requirements:

Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent. At least 2 years of experience in operations or relevant field. Proficiency in English is a must. Arabic is a plus