Operations Manager - Thailand Job ID 217734 Posted 07-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Facilities Management Location(s) Bangkok - Krung Thep Maha Nakhon - Thailand + Career Development + Collaborative Environment + Competitive Benefits **About us:** CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension. **CBRE Global Workplace Solutions (GWS)** As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Data Centre Solutions Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting as part of our rapidly expanding Data Centre Solutions division for a Technical Operations Manager. This is an essential regional role for a professional, with technical, critical environment and management experience seeking a role as Technical Operations Manager. **Responsibilities:** + Ensure all data centre sites comply with local and international safety standards. Conduct regular safety audits and implement corrective actions. Report any health and safety breaches to senior management. Maintain adherence to regulatory requirements and industry standards. Develop and update compliance policies and procedures. + Foster strong relationships with clients across the portfolio. Address client concerns promptly and ensure high levels of satisfaction. + Lead and mentor the operations teams. Provide training and development opportunities to enhance skills and career growth. + Manage and resolve escalations efficiently. Implement strategies to prevent recurring issues. + Identify opportunities for business growth within the portfolio. Develop and execute plans to expand services and increase revenue. + Generate and present regular reports on operational performance, safety, compliance, and client satisfaction. Use data to drive continuous improvement. + Oversee procurement and logistics for data centre operations. Ensure timely delivery of supplies and manage vendor relationships. + Ensure the operation, maintenance, and repair of all critical environment systems while maintaining 100% uptime for all critical power systems. + Oversee ongoing scheduled and break-fix maintenance, PPMs, training, and activities within the data centre site teams. Schedule and coordinate a full overview of all team activities and prioritize these activities. + Be fully conversant with clients and site Emergency Operating Procedures (EOPs). + Act as a point of contact and escalation for the data centre teams as required to ensure effective site operations and client relationship management. + Provide input into and develop site-specific procedures including EOPs, Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and EOP drills. + Conduct monthly toolbox talks with site teams. + Complete a minimum of one drill per month. + Ensure presentation of sites is maintained to a satisfactory standard at all times by completing site audits and managing corrective actions/improvements. + Drive the data centre teams to achieve acceptable scores on KPI scorecards. + Support the technical aspects of solutioning new contract opportunities and site expansion, and mobilisation of new accounts. + Maintain a strong pool of supply partners capable of delivering services across the portfolio. **Qualifications:** • Qualified to Degree Level in Electrical or Mechanical Engineering with a minimum of 3 years direct industry experience or a minimum of 10 years’ experience at Electrical/Mechanical Technician level in a critical environment combined with management or supervisory experience. Preference is given to data centre, hospital, pharmaceutical production or power plant experience. • Strong and committed team player with excellent communication and coaching skills. Previous experience of supervising highly qualified Managers and Technicians and reporting to senior managers. • Willingness to work outside of normal hours, if necessary, to resolve technical issues in a 24/7 industry. • An excellent understanding and experience of the electrical and mechanical systems used in a data centre environment, including Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, CRAC units, Fire Alarm systems, and Fire Suppression systems. • Understanding of complex automatic control equipment, including relay logic, programmable logic controllers (PLC’s), building management systems, and their integration with the data centre infrastructure. • Experience of medium and high voltage distribution systems and associated switch gear and protection equipment. • Strong English and Thai oral and written communication skills, with the ability to communicate intelligently and effectively with clients and contractors who perform maintenance or upgrade work on the data centre systems. • Computer literate with the ability to compile and submit monthly and annual reports, and to monitor and trend operational characteristics (load, capacity, environmental conditions etc.). Good working ability on Microsoft Office Products. • The ability to learn quickly and to gain maximum benefit from extensive training and development programs aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term. **The Opportunity:** + Oversee the daily operations and maintenance of data center facilities, ensuring optimal performance and uptime. + Lead and manage a team of technical staff, providing training and guidance to enhance skills and productivity. + Implement and enforce data center best practices, including security protocols, disaster recovery plans, and capacity planning. **So, what's in it for you?** + You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges. + You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE). + We enable, value and embrace diverse perspectives across many dimensions. + You’ll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing. **If the above interests you, we would love to hear from you!** Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)