We're excited to announce a pivotal role in our company: Operations Manager. A key component of our team, the Operations Manager serves as the driving force behind Network Operations and domain escalation management. This role draws on the collective abilities of their team, imparting domain knowledge to further improve our already outstanding delivery performance. The Operations Manager isn�t just overseeing operations, they will be deeply involved in developing best practices, people management, and strategy formation. Furthermore, they will participate in various functions such as Automated Operations, MS Core and Cloud Specialist, Service Support, Incident Management, and more. If you thrive in dynamic, fast-paced environments and are passionate about driving stellar performances, this role could be your next career move.
What you will do:- Manage and coordinate Network Operations and domain escalation.
- Identify and implement best practices.
- Develop strategies for operational enhancements.
- Foster team development in accordance with business needs.
- Recruit resources, ensuring a commitment to diversity.
- Maintain optimal workflow through employee management and development.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.
- Ethics And Compliance.
- Transition from Sales to Delivery and hand-over.
- Team Performance Management.
- Employee Performance Management.
- Workforce Optimisation.
- Stakeholder Management.
- Training And Development.
- Employee Motivation.
- Career and Competence model framework.
- Financial structures for Service Delivery.
- Ethical Leadership.
- Work Level Agreement (WLA) and Service Level Agreement (SLA).
- Recruitment Planning.
- Career Development.