Job Family:

Travel Required:

Clearance Required:

What You Will Do:
 

The Operations Manager oversees the day-to-day operations for Physician Managed Services.  The Operations Manager position will be in the Mitchell, South Dakota service center. This position is responsible for meeting and exceeding department goals, client KPIs, and managing daily operations and staff for assigned projects. This position will maintain relationships with client operations leadership at the service level and will monitor compliance with State and Federal laws and guidelines. The Operations Manager will perform all job-related duties, as assigned.  Key job responsibilities will be the ability to effectively lead multiple or large-scale projects, represent the Organization in a professional manner, fostering an environment of trust and respect, while developing and mentoring team members.

This is classified as a hybrid position requiring to be in the Mitchell, SD office 2-3 days per week.

Essential Job Functions

Able to prioritize tasks and work independently without supervision

Work collaboratively with our offshore team in India

Excellent verbal and written communication skills

Strong attention to details and accuracy

Strong analytical and research skills

Solid understanding of CMS-1500 and electronic equivalent

Understand and meet clients’ specific needs

Ability to lead, mentor and develop team members

Meet and exceed department goals

Support new project implementation and operational transition

Special client projects

Fill-in for Supervisors

Monitor productivity, legal compliance, and compliance with client policies & procedures

Verify and monitor time off requests

Ensure employee compliance with Guidehouse policies and procedures

Provide reports and statistical information for management and clients

Monitor client revenue reports

Process month-end procedures for Guidehouse

Promote teamwork and a positive work environment

Travel to other Guidehouse locations and client sites as needed

What You Will Need:

Requires a Bachelor's Degree and a minimum 7 years of prior relevant experience or Associate's Degree and a minimum 9 years of prior relevant experience.(Relevant experience may be substituted for formal education or advanced degree.

Relevant experience coming from a healthcare provider, payor, CBO, business office environment or an outsourcing company

What Would Be Nice To Have:

Physician Client Relations

PC skills in a Windows environment are required.  Knowledge and utilization of desktop applications to include Word and Excel

Excellent verbal and written communication skills

Ability to initiate and follow through on projects and work independently with minimal supervision

Previous staff supervisory experience

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.