REQ#: RQ203198Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Seize your opportunity to make a personal impact as an Operations Manager supporting an Naval Support Facility Diego Garcia. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. A career as the on-site Network Operations Manager at GDIT means owning your opportunity to help support and advance our customer’s mission.  At GDIT, you’ll have the opportunity to provide 24/7 time-sensitive incident response to ensure the stability, integrity and efficient operation of the Network resources and systems that support the BIM program at the customer site. Your work in Leading this Network team at GDIT will have an impact on securing our clients’ missions and ensuring we anticipate the threats of tomorrow.

How a Operations Manager makes an impact:

Collaborates directly with AF client on planning and proceduresLeads a high-octane team of highly skilled engineers, providing direction, support, and mentorship as necessaryDrives client-directed efforts to implement planned changes and proceduresPerforms root cause analysis to determine the source of roadblocks; identifies paths forward to adapt and overcome any challengesTroubleshoot complex, expert-level network issues and provide knowledge support to other engineers as necessaryParticipates in network software upgrades, as well as certificate renewals and installsUpdates technical documentation; maintains and implements SOPs for network securityWorks after-hours and weekends during maintenance windows on-site as needed

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).Required Experience:Must meet DOD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Additional specific certifications may be required, depending on job assignment.Excellent troubleshooting, problem-solving and collaborative skillsThorough knowledge of ITSM best practices and supporting systemsRequired Technical Skills:Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work.Experience working directly with hardware vendors involved in the incident resolution process.Experience with various software systems and architectures, communications protocols: and network hardware devices.NOC/SOC operations background – you've been in the trenches and know what worksIncident management expertise with a track record of managing complex, multi-team responsesScripting abilities for automation and efficiency improvementsDemonstrated experience in managing around-the-clock operations ensuring services are maintained at SLA levels.Experience with operations and administration of multiple network vendor systemsSecurity Clearance Level:  DoD Secret Level Clearance requiredRequired Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC) within 60 days of hireRequired Skills and Abilities:Experience as a team leader or managerExperience with change management processes and best practicesExceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.Adept at interfacing with Government at senior leader levels and representing the interests of GDIT

Preferred Skills:

10+ years management of local team and part of an Enterprise NOCITIL V3/4 Foundation or higher

Location:  On customer site at Navy Support Facility Diego Garcia

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

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