Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job DescriptionSeize your opportunity to make a personal impact as an Operations Manager supporting an AF Base. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. A career as the on-site Operations Manager at GDIT means owning your opportunity to help support and advance our customer’s mission. At GDIT, you’ll have the opportunity to provide 24/7 time-sensitive incident response to ensure the stability, integrity and efficient operation of the Network resources and systems that support the BIM program at the customer site. Your work in Leading this Network team at GDIT will have an impact on securing our clients’ missions and ensuring we anticipate the threats of tomorrow.
How a Network Operations Manager
Collaborates directly with AF client on planning and procedures
Leads a high-octane team of highly skilled engineers, providing direction, support, and mentorship as necessary
Drives client-directed efforts to implement planned changes and procedures
Performs root cause analysis to determine the source of roadblocks; identifies paths forward to adapt and overcome any challenges
Troubleshoot complex, expert-level network issues and provide knowledge support to other engineers as necessary
Participates in network software upgrades, as well as certificate renewals and installs
Updates technical documentation; maintains and implements SOPs for network security
Works after-hours and weekends during maintenance windows on-site as needed
WHAT YOU’LL NEED TO SUCCEED:
Education: Bachelor’s Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).
Required Experience:
Must meet DOD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Additional specific certifications may be required, depending on job assignment.
Excellent troubleshooting, problem-solving and collaborative skills
Thorough knowledge of ITSM best practices and supporting systems
Required Technical Skills:
Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work.
Experience working directly with hardware vendors involved in the incident resolution process.
Experience with various software systems and architectures, communications protocols: and network hardware devices.
NOC/SOC operations background – you've been in the trenches and know what works
Incident management expertise with a track record of managing complex, multi-team responses
Scripting abilities for automation and efficiency improvements
Demonstrated experience in managing around-the-clock operations ensuring services are maintained at SLA levels.
Experience with operations and administration of multiple network vendor systems
Security Clearance Level: DoD Secret Level Clearance required
Required Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC) within 60 days of hire
Required Skills and Abilities:
Experience as a team leader or manager
Experience with change management processes and best practices
Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
Adept at interfacing with Government at senior leader levels and representing the interests of GDIT
Preferred Skills:
10+ years management of local team and part of an Enterprise NOC
ITIL V3/4 Foundation or higher
Location: On customer site at Joint Base Elmendorf-Richardson.
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
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