The Hilton New York Times Square is seeking an Operations Manager to lead their hotel team! Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offering 478 rooms featuring breathtaking views of Times Square and multiple food and beverage outlets. 

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This position will be the manager on duty during various shifts (including AM/PM/overnight) and will report to the Director of Operations! The ideal candidate for the role will possess 4-5 years of hotel experience in various departments including Front Office, Food & Beverage, Housekeeping and Engineering. Knowledge of the New York Union, Local 6, as well as an affinity for team building and interpersonal skills will be critical to the success of any individual hired into this position.

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The Salary Range for this position is $80,000 - 85,000 (final offer based on experience)

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What are the benefits of working for Hilton?*

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Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

\n\nGo Hilton travel program: 100 nights of discounted travel\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!\nMaternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents \nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\nFlexible shifts and days off\nComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare\nMental health resources including free counseling through our Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\n401K plan and company match to help save for your retirement\n\n

**Available benefits may vary depending upon property-specific terms and conditions of employment

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What will I be doing?
As Operations Manager, you would be responsible for managing the hotel operations on various Shifts to ensure total guest satisfaction profitability, control costs and maintain standards. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nDistribute/delegate/inspect room and cleaning assignments to Housekeeping Team Members.\nEncourages a team spirit amongst staff members with leadership and guidance\nTrain and Supervise Team Members in proper work procedures and techniques in all operating departments. Supervise and monitor work performance of Team Members by conducting room inspections.\nCommunicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Guest Service, Front Office, Security, Engineering, Front Desk Agents, and Housekeeping staff in the details of work. Observes performance and encourages improvement. Attend various operational related meetings to obtain and disseminate pertinent information.\nMonitor team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward.\nGreets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.\nManages Hotel operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.\nRecruit, interview and train team members\nAct as liaison between hotel and vendors to review and assess latest hotel technology and products related to facility efficiency \n

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What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

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What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!