Title: Operations Manager / FMCG

Reports to: General Manager 

 

Key Responsibilities include - but are not limited to: 

Oversee day-to-day operations across multiple outlets Lead and supervise store supervisors and frontline staff Ensure compliance with brand standards, safety protocols, and hygiene regulations Monitor performance metrics (sales, costs, waste, inventory, staffing) and develop strategies for improvement Conduct regular store visits and audits to ensure quality and consistency Coordinate staff recruitment, training, and development Develop and implement SOPs to enhance operational efficiency Manage supply chain and vendor relationships Collaborate with marketing and finance teams on promotions, budgeting, and forecasting Handle customer or operational issues as needed

Requirements

Bachelors degree in Business, Hospitality, or a related field 5+ years of experience in retail or food service  Proven team management skills Strong understanding of operational workflows, cost control, and inventory management Excellent communication and interpersonal skills Strong computer skills