Operations Manager The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Jefferson Parish. Transdev is proud to offer: • Competitive compensation package of minimum $85,440 – maximum $95,840 Benefits include: • Vacation: minimum of two (2) weeks• Sick days: 5 days• Holidays: 12 days; 8 standard and 4 floating• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy Key Responsibilities: Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.Works closely with the maintenance department to ensure that all operation service requirements are met.Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling. Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.Provides passenger assistance to drivers.Coordinates with departmental managers to address roadside problems.Prepares and maintains reports and performs clerical activities associated with operations.Coordinates with the safety and training department to ensure all safety goals and directives are met.Able to communicate with operators in a clear professional manner.Communicate clearly with the Transdev management and the client accordinglyCommunicate clearly and professionally with passengers and  help answer phones if neededCreate diver alerts and updates.Stay and help during natural disasters like hurricanes.Help create hurricane and employee handbooks.May be assigned to attend meetings with the client to represent GM or other functional managersProvides passenger assistance to drivers.Coordinates with departmental managers to address roadside problems.Prepares and maintains reports and performs clerical activities associated with operations.Develop Operations department budget.Documents employee actions within established guidelinesMay operate a vehicle in revenue service, if necessary.Other duties as required.Travel requirement outside of immediate area 10%Maintains routine records and performs a variety of clerical work activities related to the property operationEmbraces Transdev’s safety vision; adopts and employs the company’s safety rules, policies, and procedures; effectively communicates safety and on time service expectations to drivers.Embraces Transdev’s safety vision; adopts and employs the company’s safety rules, policies, and procedures; effectively communicates safety and on time service expectations to drivers.Documents employee actions within established guidelinesMaintains high degree of confidentiality of all informationAll other duties as assignedFill in for the General Manager when he is not available. Qualifications: High school diploma or equivalent, such as GED, requiredClass B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain oneAbility to apply progressive coaching and discipline consistently, timely and in accordance with the terms of collective bargaining agreements.3 or more years of relevant transit supervisory experience requiredAbility to apply progressive coaching and discipline consistently, timely and in accordance with the terms of collective bargaining agreements.Able to operate the following programs.Lytx/angeltrax – Camera software to track accidents and incidents on the vehicle.Optibus/Run cutting software – Software to help develop fixed route schedules, paddles, supervisor guides.Jobvite – Software used to hire new employees. VDS – Software used to track work schedules for employees.Lyft Concierge – used to book Lyft ridesMicrosoft Suite – Word, Excel, Outlook, PowerPointGood written and oral communication skillsAbility to organize and perform work efficiently, strong attention to detailsAbility to work effectively with labor; may include labor grievances and negotiationsMust be able to work shifts or flexible work schedules as needed.Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.May be needed to work weekends or nights if needed. Physical Requirements: The essential functions of this position require the ability to:Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.Long periods of standing, walking, and sittingUse hands to finger; handle or feel; and talk or hear; climb stairs and/or laddersOccasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawlMajority of work is accomplished indoors and in air conditioned or well-ventilated facilitiesMay work in extreme heat and cold, and in damp environment with moderate noiseWork is occasionally accomplished in an office or in a cubicle space equipped with a computerMust be able to occasionally lift and/or move up to 45 poundsMust use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Pre-Employment Requirements:Must be 21 years of ageAll Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screeningTransdev maintains a Drug Free Workplace and may require participation in a random drug screening programReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected] Transdev maintains a drug-free workplace. Applicants must:Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).Successfully pass a pre-employment drug screen.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:  Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy