Meet the Team You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With a thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our clients (Customer/ Cisco Sales). Your Impact The Operations Manager is the bridge between ONEx/Commerce Operations and Cisco’s client (Customer/ Cisco Sales) operational experience. As the trusted advisor to our clients, the Operations Manager will be responsible for providing operational expertise and accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save time and effort for our clients. Operational Managers also articulate Operations strategy and represent client experience and requirements. * The Operations Manager, in addition to the above, will be responsible for driving AI and digitization initiatives by improving intent detection through testing and refining knowledge bases. They will oversee knowledge curation to ensure accurate and effective information dissemination and will enable and support sellers in adopting AI technologies, including conducting capability demos. Additionally, the Operations Manager will collect and analyze use cases from sellers to foster continuous improvement and innovation. * The Operations Manager achieves the above by ensuring close collaboration with cross-functional teams, including Commerce Operations Global Delivery teams. They improve workflows and minimizes points of friction, manage, and facilitate client expectations, problem solve for clients, and use their voice and data insights to drive the experience and influence simplification and efficiency across specified services. Minimum Qualifications: * Bachelors + 5 years of related experience, or Masters + 2 years of related experience. * High proficiency in English. * Ability to work cross-functionally inside and outside of CLO. * Strong communication, presentation, and relationship skills * Strong planning and analytical skills * Ability to listen and translate stakeholders’ priorities into actions. * Ability to engage at executive level for regular operational reviews. * Accountability for Field teams/stakeholder experience and operational performance * Ability to manage escalations including at the executive level. * Excellent proficiency in Microsoft Excel, PowerPoint creativity Preferred Qualifications: * Experiencing managing projects of small and medium * Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment) * Ability to analyze trends and leverage analytics for problem identification and field problem articulation and data storytelling. * Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency. * Ability to articulate Field/Sales teams sentiments and feedback into actionable insights and problem descriptions. * Ability to adapt quickly to changing priorities. #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.