Operations ManagerThe Operations Manager reports directly to the General Manager on fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Lansing, MI.  Transdev is proud to offer:Competitive compensation package of minimum $57,000 – maximum $71,000 Benefits include:Vacation: minimum of two (2) weeksSick days: 5 daysHolidays: 8Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.Benefits may vary depending on the location policy. The above represents the standard Corporate PolicyKey Responsibilities:  Assumes first-line supervision of dispatchers/drivers.  Ensure company policies and procedures are followed.Assists in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state compliance.Ensure drivers have the daily documentation necessary to complete their routes. Ensured charter documentation for processing.  Coordinates field trips by the assignment of personnel and vehicles.  Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted.Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch and/or Scheduling team.Develops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions.Develops procedure manuals for Dispatchers, Road Supervisors, Drivers, and Service Personnel.  Holds routine meetings with Dispatch and Scheduling staff to respond to service issues and keep staff abreast of customer or company changes and requirements.Completes necessary daily and/or weekly reports for company and customer (stand by report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint / Commendation Report).Tracks and maintains employee attendance system, processes driver and operations staff vacation requests.  Maintains/orders necessary driver and staff uniforms.Monitors and evaluates Operations activities.  Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.Recommends discipline for operations personnel.  Interviews necessary drivers and staff and completes customer complaint investigations.Informs Contract Manager of potential risks in the operation.Works closely with the maintenance department to ensure that all operation service requirements are met.Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.Coordinates with the safety and training department to ensure all safety goals and directives are met.Develop Operations department budget.May operate a vehicle in revenue service, if necessary.Other duties as required.Travel requirement outside of immediate area (as a percent) :