General Description

The Operations Manager’s primary role is to optimize day-to-day activities supporting a variety of operational and accounting tasks in the operations department.  Must be able to accurately compute, report and verify numerical data in a professional and knowledgeable manner; ensuring adherence to company policies and general accounting principles.

ESSENTIAL DUTIES AND RESPONSIBILITIESProvide direction and support daily operational activities of certain operations team members whose roles are responsible for resolving transactional accounting errors, central billing and government payables.

Financial budget to actual variance analyses, performing producer compensation audits to ensure accurate payouts.

Real Estate and facilities management with duties ranging from lease renewals, working with property management, maintenance, office moves, client, vendor, carrier notifications. 

Establishes and maintains effective communication and coordination with company personnel and with management.

Perform recommended business management systems quality control audits and monitor production key performance indicators (KPIs) to ensure consistent high-quality output.

Analyze and improve operational processes, identify areas for improvement and implementing strategies to increase productivity and efficiency.

Meet or exceed requirements including organizational, state, compliance and contractual agreements.

Develop and implement an effective auditing/remediation process that ensures workflows are meeting expected standards.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

work experience requirements5-10 years of insurance operations experience with at least 5 years of leadership experience requiredStrong leadership skills to motivate teams, make decisions, and also guide the organization toward operational goals.Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization.Superior organizational, leadership and communication skillsStrong problem solving abilities to analyze complex situations, identify issues, and develop effective solutionsFinancial acumen – understanding financial principles, budgeting, and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targetsProficient in Microsoft Office Suite, as well as insurance & finance software

Education requirements

Bachelors degree in business (i.e. finance, management), or related field 

Licensing or certification Requirements

Requisite licensing – N/A

PHYSICAL DEMANDS

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee regularly is required to sit, stand, use hands to place, finger, handle or feel objects, tools or controls, and talk or hear. The employee must lift and/or move up to 15 pounds.  Specific vision abilities required by this job include close vision.

QUALIFICATIONS

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law.  If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Uses good judgment, at all times.

Reliable, regular and on time attendance.

Keeps commitments, keeps other informed of work progress, timetables and issues, addresses problems and issues constructively to find mutually acceptable and practical business solutions. 

Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner.

Must be able to use computers, and knowledge of accounting software

Communicate in English and other native languages based on the location of the office.

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.