Texas, USA
3 days ago
OPERATIONS MANAGER
Role : Project Manager
Job Type: Full Time
Location : (Hybrid, Dallas, TX)


Responsibilities:Deliver/implement Transition & Transformation programs for Infrastructure and workplace services Anticipates internal/external business challenges and/or regulatory issues; recommends process, product or service improvements sSolves unique and complex problems that have a broad impact on the business Contributes to the development of functional strategy Leads project teams and Technical SME to achieve milestones and objectives Drive Transition/Transformation Management principles and methodology across large regional or global initiatives Develop the Transition/Transformation Management communication strategy and communication plan for specific initiatives to generate momentum, raise awareness and influence behaviour across the organizationAlign on best practices with other Transition/Transformation Managers and stay abreast of external best practices through active participation in Global TM network, forums, etc. Act as an internal consultant on transition/Transformation management strategy/deliverables for regional or global strategic change initiatives Innovation that helps in adopting new technologies for improved end user productivityPredictable services: anytime, anywhere, any device, New industry benchmarks aligned to business outcome, Experience on Transition and Transformation methodology from ITIL framework.
Required Experience & Education : ▪
 5-10 years of experience working with Change & Transition Management theory and methodologies in global project delivery,PMP, Prince certification would be plus, familiarity to ITIL processes4+ years of experience in IT Infrastructure services Projects, Transition and Transformation in various End user computing functions4 + years’ broad business exposure and direct experience in implementation of technology business change and process improvement initiatives.Experience delivering global or multiple regional projectsExpert influencing skills and ability to interact with senior management as well as industry partners. Ability to influence and facilitate process-based business discussionsCertified ITIL Preferred.Experience in handling transition and transformation projects on various areas of End user computing for clients in various geographiesManaged clients directly for distributed service deliveryManaged virtual teams distributed across geographies during the T & T (Transition and Transformation) phase.

Disclaimer 
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
 
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
 
 
 
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