Who we are
This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.
This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.
What you’ll be doing
Managing IT operations and ensuring efficient service delivery across projects and daily tasksCoordinating IT project implementation, maintaining operational readiness, and ensuring alignment with scope and constraintsCommunicating with management and staff to ensure smooth execution and operationsDeveloping and maintaining quality assurance protocols to enhance service deliveryOptimizing Service Management processes to improve team capacityManaging incidents, requests, problems, and changes, serving as the primary escalation pointOverseeing staffing, recruitment, and onboarding of new team membersLeading Service Management processes and performance metrics, including Incident, Request, Problem, and Change managementManaging operational SLAs, incident resolution, and driving continuous improvement activitiesAnalyzing operational activities and project metrics to identify improvement opportunitiesEnsuring infrastructure remains secure, compliant, scalable, and efficientPlanning system upgrades to meet service level and growth demandsLeading project implementation processes, ensuring timely completion and quality outcomesMotivating staff, leading change management, and managing risk for operational stabilitySupporting business continuity, disaster recovery, and fostering proactive communication across teamsBuilding relationships with teams, stakeholders, and customers to drive operational success and continuous improvement
What you’ll bring along
Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field. Minimum 10 years of experience in a similar roleStrong leadership and communication skills to inspire teams and engage stakeholdersProven experience in managing Service Support teams and implementing ITIL frameworksExpertise in Service Operations processes, problem-solving, and project managementSolid stakeholder management and a customer-focused approachExperience in managing performance metrics, SLAs, and optimizing operational efficiencyStrong organizational skills with the ability to prioritize and meet deadlinesAbility to maintain secure, reliable, and scalable IT infrastructureProactive mindset with a commitment to continuous improvement and adding value to teamsExcellent command of both spoken and written English
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What’s in it for you
✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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What’s in it for you
\tNew beginnings can be a challenge. We promise a smooth integration and a supportive mentor\tPick your working style: choose from Remote, Hybrid or Office work opportunities\tEarly bird or night owl? Our projects have different working hours to suit your needs\tNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms\tWe want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you\tA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School\tMake the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.
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Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.#LI-AR2