The Operations Manager will drive effective service delivery for multiple Sales Support and Operations teams – Customer Success, Event Registration, Event Relations, Event Support, Hosted Buyer, Event Management, Event Operations, Operations Administration, Travel Advisory and Procurement Administration. This role will support the global offices of RX Global, connecting with colleagues from 20+ countries in APAC, EMEA and Americas regions. This role needs to strike and achieve a good balance in the following areas of focus: + Strategic Partnership – contribute to management team’s strategic decision-making, develops and aligns strategies with the business + Change Agent – enable, empower line managers to lead and facilitate change, ability to influence stakeholders to adopt harmonized and optimized processes + Operational Excellence Advocate – facilitate a culture of continuous improvement + Administrative Expert – ensure internal and external customer focus; manages people and costs + Employee Champion – develop strategies and help implement actions that enhance human capital contribution; ensure fair, ethical and equitable people processes and practices Accountabilities: + Oversee various Sales Support and Operations functions and ensure effective service delivery to support business requirements + Ensure that operations are constantly aligned with business priorities including annual goals set for the team. Drive agility in KPIs to ensure we pursue constant alignment with the business’ changing demands + Capacity Planning / Resource Management + Spearhead and / or partner to work on critical projects in alignment with business priorities + Collaborate with other business leaders in looking for opportunities to drive improvements + Champion the “future way of working” with a more empowered team focused in driving business value add while also supporting talent retention + Ensure strong relations and partnerships with all RX Global Stakeholders + Drive continuous improvement initiatives supporting standardization, efficiency and quality of output + People Management – Supervise, lead, coach and inspire team and promote continuous development geared towards meeting / exceeding performance and stakeholder expectations + Ensure recruitment and retention of qualified talents (talent acquisition, progression / people development) + Provide mentoring support to the Supervisors; conduct performance reviews + Monitor performance of entire team and address any performance issues + Provide support for any issues or escalations as required + Champion upskilling support for the team Qualifications: + Bachelor's Degree holder + Minimum of 3 years of Leadership experience required + Atleast 5 years of experience, preferably in a customer contact environment + Experience in process improvement and change management a huge plus + Exceptional verbal and written communication skills + Experience in a shared service industry a plus + Highly developed interpersonal and people management skills, including ability to interact with and influence people at all levels + Excellent coaching, engagement and people development skills + Excellent problem solving and analytical skills + Excellent organizational and time-management skills + Willing and able to work on any and flexible shift to meet business need + A passion for exhibitions and events + Intermediate knowledge and strong experience in Microsoft Word, Excel and PowerPoint + Strong analytical, quantitative and deductive reasoning skills + A strong ability to organise and prioritise workload – and demonstrate a solid competency for multi-tasking + The ability to work in a fast-paced environment and remain calm when under pressure + Strong communication skills – articulate verbal and written capabilities – with the ability to communicate with many different nationalities and cultures + Accuracy and attention to detail + The ability to embrace change and an enthusiasm to participate in a culture of continuous improvement in all areas of their work + A confident common sense approach to problem solving and is quick to understand who/what is required to solve any issues + A positive, enthusiastic and proactive approach to their role and responsibilities on a day-to-day basis + Ability to meet deadlines within budget and under pressure + Strong time and project management skills + Experience in an event / exhibition background would be an advantage + Good IT skills including Microsoft Office applications + Event operations experience would be an advantage We are committed to providing a fair and accessible hiring process. 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