The Operations Manager oversees field operations with a strategic mindset, taking responsibility for safety, quality, and financial performance. This role involves managing risk, sales, service quality, personnel, and business development while overseeing functions like accounting, purchasing, manufacturing, health & safety, and human resources. 

Education & Experience 

Bachelor's degree in Engineering or Scientific discipline (or equivalent experience) Minimum 7+ years of relevant operations experience 2+ years P&L management experience 

Skills & Knowledge 

Understanding of finance, accounting, and cost control principles Comprehensive knowledge of product line and technical job planning Strong understanding of customer requirements and market conditions Ability to work under pressure and balance client/business expectations Problem-solving and strategic thinking capabilities Leadership and team development skills Experience with relevant business systems (JDE, Hyperion, TapRoot, etc.) Fluent in English 

Travel Requirements 

This position may require up to 10% domestic and potentially international travel 

Safety & Compliance 

Lead regular safety meetings with employees Oversee safety protocols, investigate incidents, and implement corrective actions Lead RADAR card input, review, trend identification and action plans Ensure compliance with company policies, regulations, and industry standards Prioritize Quality, Health & Safety, Security, and Environmental protection 

Operations Management 

Execute operational activities by managing resources, crew utilization, and inventory through an integrated service project approach to deliver quality service meeting customer’s requirements Lead continuous improvement initiatives Conduct regular customer service quality reviews Maintain strong customer relationships and provide technical support Partner with sales to identify new business opportunities Oversee equipment maintenance and job documentation Maintain WPTS project job documentation and incident reporting Conduct field visits to verify regulatory and procedural compliance during ongoing operations 

Financial Management 

Assume full P&L responsibility for the product line Maximize financial results through effective forecasting and cost management Manage fixed assets, inventory, capital expenditures, payables, and receivables Execute contracts to maximize opportunities and minimize revenue leakage 

People Management 

Lead field personnel by communicating work scope and delegating responsibilities Drive performance management through objective setting and regular appraisals Collaborate with HR on recruitment and retention strategies Support talent development and succession planning Coordinate with HR to fulfill staffing requirements and address personnel issues Personnel training verification Workforce utilization management and time approval 

Communication 

Maintain regular dialogue with all stakeholders Facilitate collaboration between Sales, Service Quality, and Operations Clearly communicate expectations and responsibilities to team members