The Operations Manager oversees field operations with a strategic mindset, taking responsibility for safety, quality, and financial performance. This role involves managing risk, sales, service quality, personnel, and business development while overseeing functions like accounting, purchasing, manufacturing, health & safety, and human resources. **Safety & Compliance** + Lead regular safety meetings with employees + Oversee safety protocols, investigate incidents, and implement corrective actions + Lead RADAR card input, review, trend identification and action plans + Ensure compliance with company policies, regulations, and industry standards + Prioritize Quality, Health & Safety, Security, and Environmental protection **Operations Management** + Execute operational activities by managing resources, crew utilization, and inventory through an integrated service project approach to deliver quality service meeting customer’s requirements + Lead continuous improvement initiatives + Conduct regular customer service quality reviews + Maintain strong customer relationships and provide technical support + Partner with sales to identify new business opportunities + Oversee equipment maintenance and job documentation + Maintain WPTS project job documentation and incident reporting + Conduct field visits to verify regulatory and procedural compliance during ongoing operations **Financial Management** + Assume full P&L responsibility for the product line + Maximize financial results through effective forecasting and cost management + Manage fixed assets, inventory, capital expenditures, payables, and receivables + Execute contracts to maximize opportunities and minimize revenue leakage **People Management** + Lead field personnel by communicating work scope and delegating responsibilities + Drive performance management through objective setting and regular appraisals + Collaborate with HR on recruitment and retention strategies + Support talent development and succession planning + Coordinate with HR to fulfill staffing requirements and address personnel issues + Personnel training verification + Workforce utilization management and time approval **Communication** + Maintain regular dialogue with all stakeholders + Facilitate collaboration between Sales, Service Quality, and Operations + Clearly communicate expectations and responsibilities to team members **Education & Experience** + Bachelor's degree in Engineering or Scientific discipline (or equivalent experience) + Minimum 7+ years of relevant operations experience + 2+ years P&L management experience **Skills & Knowledge** + Understanding of finance, accounting, and cost control principles + Comprehensive knowledge of product line and technical job planning + Strong understanding of customer requirements and market conditions + Ability to work under pressure and balance client/business expectations + Problem-solving and strategic thinking capabilities + Leadership and team development skills + Experience with relevant business systems (JDE, Hyperion, TapRoot, etc.) + Fluent in English **Travel Requirements** This position may require up to 10% domestic and potentially international travel