Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

Lead a diverse team of Data Intake specialists helping patients gain access to their needed treatment.

Patient Services, as part of Cencora, offers patient support services with more than 20 years of experience in the strategic design and delivery of programs that continuously improve access to pharmaceutical products and therapy.

Our Data Intake team processes all incoming applications, correspondence, income information, etc. for patients seeking services from Patient Services.  

Your responsibilities

Lead a team of 20–25 dedicated Data Intake specialists, ensuring smooth daily operations.Ensure program is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectationsConduct both formal and informal feedback discussions with associates, including regular one-on-one discussions and yearly performance reviewsDrive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performanceAnalyze quality and performance reports for trends, make process improvements, provide coaching or retraining where neededTranslate and oversee organizational strategies for assigned goalsManage client relationship by proactively identifying program issues & making recommendations on potential solutionsManage the resolution of client issues and ensure appropriate follow-up is done to manage client relationship; Deliver routine client reports;Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where neededMay collaborate across various groups on program projects, new service line implementations, database updates, UATManage & administer program policies & proceduresCollaborate with Compliance team on program audits, address audits findings and implement corrective actionOversee and coordinate multiple work streams simultaneously.Adapt quickly to changing priorities and business needs.

Standard shift: 13:00–22:00

Flexibility required: occasional adjustments may be needed based on business demands.

Requirements

Strong people leader mindset with proactive can-do attitude and a real passion for teamwork - previous experience in a supervisory role is a big plus.Broad training in fields such as business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four-year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles.Strong interpersonal and presentation skillsEffective communications skills in English, both orally and in writing​Ability to evaluate issues, make decisions, recommend possible solutions and understands potential need to escalateStrong organizational and multitasking skills; attention to detailProficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)

Nice to have:

General knowledge of reimbursement and patient assistance programs, database elements and functionality; operational policies and processes, particularly distribution processes / interfacesGeneral understanding of health care payer research, healthcare policy and payer landscape

#LI-RM1 #LI-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€2,485.30 - €3,550.49

Affiliated Companies:Affiliated Companies: World Courier (Lithuania) UAB