A retail employer in the Cincinnati area is seeking an Operations Manager for their facilities dispatch team. This Operations Manager will oversee an IoT refrigeration maintenance dispatch center which will include 12 dispatchers and a team lead. They will review and maintain weekly employee and team productivity reports using appropriate systems and tools. Execute strong communication skills to influence and persuade stakeholders effectively. Monitor feedback channels and ensure information is regularly reviewed with team members. Schedule and track shifts for team members to ensure adequate coverage and efficient operations. Other responsibilities include:

- Coordination and execution of Services with the FM Team and Customers Personnel
- Escalation of Service issues and resolution in collaboration with Customers Personnel
- Workload balancing among the FM Team to ensure adequate coverage and alignment with Customer support standards
- Coordination of training development and execution utilizing Resources with guidance and information provided by Customer
- Centralized reporting and oversight of Resource productivity and KPI adherence

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