**Additional Information** **Job Number** 25078736 **Job Category** Property Leadership **Location** Courtyard Portland Airport, 100 Southborough Drive, South Portland, Maine, United States, 04106VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20Portland%20Airport%2C%20100%20Southborough%20Drive%2C%20South%20Portland%2C%20Maine%2C%20United%20States%2C%2004106) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Maine Course Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job reference: 000326 Salary: $55,000-$65,000/year based on experience Department: Property Leadership Location: Courtyard Portland Airport (100 Southborough Drive South Portland, ME 04106) Division: Maine Course Hospitality Group Hours Per Week: 40 Operations Manager Lead our team using your problem-solving skills and leadership abilities! As the Hotel Operations Manager, you will be the role model for our staff and the person to whom they will look up to for guidance, leadership, and support. You will ensure that all departments are operating efficiently and effectively, and that guest satisfaction is a top priority. What You’ll Do: Oversee and manage the hotel's daily operations, including front desk, housekeeping, and food and beverage departments Oversee the training and ongoing performance of associates Assist with budgeting and financial management of the hotel Maintain Knowledge of area, events, and hotel offerings Maintain good customer relations, answer questions, resolve concerns in a timely manner Maintain communication between departments Troubleshoot and resolve any issues that may arise Complete Administrative reports as requested What You Bring: Minimum 2 year hotel experience, and 1 year in a Supervisory role Strong customer service skills with a focus on guest satisfaction Strong interpersonal skills in person, written, and over the phone Excellent problem solving and conflict resolution skills Ability to manage and motivate staff members Ability to stand and walk for extended periods of time Schedule flexibility – ability to fill in shifts Availability Nights, Weekends and Holidays Benefits: Weekly Paycheck Bonus Potential 401k plus generous company match Paid Time Off Health Dental Vision Travel Discounts Company Scholarships for you or your family Leadership and Operational Education Opportunities About Us: At MCHG we pride ourselves on Positively Impacting the Lives of our guests and associates. We provide an exceptional home-away-from-home experience for our guests and an extended family for our associates. We offer fantastic benefits (Health, Dental, Vision, Life, 401k, PTO, Seasonal Bonus, Company Discounts and more) for Fulltime Associates. But most importantly we believe in treating all of our associates with the respect and dignity that a professional like yourself deserves. If this sounds like an organization and opportunity for you … please click to apply. MCHG is an Equal Opportunity Employer. This document is proprietary and confidential. No part of this document may be disclosed in any manner to a third party without the prior written consent of MCHG. _This company is an equal opportunity employer._ frnch1