JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overview: We are seeking an experienced and dynamic Operations Manager to join our team at JLL. This role will be crucial in identifying efficiency opportunities, creating mapping processes, and developing strategies to improve operations across our residential agency and property management divisions. The ideal candidate will have a keen eye for detail, a passion for continuous learning, and the ability to balance immediate operational needs with long-term strategic business.

Key Responsibilities:

Business Process Improvement: Identify and analyse operational inefficiencies across all departments, developing and implementing strategies to streamline processes and improve productivityProject Management: Lead and coordinate multiple high-impact projects simultaneously, developing timelines, allocating resources, and ensuring timely delivery of outcomesData Analysis and Reporting: Develop and implement performance tracking systems for various departments, analysing data to identify trends and opportunities for improvementFinancial Management: Identify cost-saving opportunities, implement strategies to increase profitability, and manage budgets for operational initiativesTechnology Integration: Evaluate and implement new technologies to enhance operational efficiency, ensuring proper training and adoption across the organisationCompliance and Risk Management: Develop and maintain processes to ensure compliance with industry regulations and identify and mitigate operational risksTeam Leadership and Development: Provide mentorship and guidance to team members, fostering a culture of continuous improvement and innovationChange Management: Lead change initiatives across the organisation, communicating effectively to all stakeholders and managing resistance to changeCollaboration with Department Heads: Work closely and cohesively with department heads to deliver the best possible results for the organisation at large

Qualifications:

Extensive experience in operations management, preferably in real estate or professional servicesProven track record of successfully implementing process improvements and driving operational excellenceStrong analytical and problem-solving skillsExcellent project management abilitiesAdvanced proficiency in data analysis toolsOutstanding communication and interpersonal skillsAbility to work effectively with all levels of the organisationDemonstrated leadership experience in managing cross-functional teams

Key Attributes:

Attention to detail and commitment to qualityProactive and self-motivated learnerStrategic thinker with the ability to execute tacticallyAdaptable and resilient in the face of challengesResults-oriented with a focus on continuous improvement

This role will report directly to the senior leadership team and will be instrumental in driving operational excellence across the organisation. The successful candidate will play a pivotal role in shaping the future of our business operations and contributing to our long-term success.

Location:

On-site –Lisbon, PRT

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.