Position: Operations Manager 

 

Job Description: 

 

Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel.  He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.  In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager. 

Core Responsibilities & Duties: 

Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations  Guarantee FA audit compliance within all areas of the operation  Review terminal operating reports and adjust labor schedules for increased efficiencies  Create onboarding strategies for hiring training and overall employee retention  Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews  Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers  Manage and react to day-to-day operational requirements in a professional and timely manner  Drive KPI’s set forth by Terminal Manager  Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers  Assign job tasks to workers according to unloading and loading schedules  Ensure appropriate load plans and proper load balance to ensure safe vehicle operation  Coordinate work assignments, monitor performance, and provide training on relevant job duties  Provide a clean, safe working environment for all personnel and visiting customers  Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation  Must be able to frequently lift and/or move up to fifty (50) pounds  Must be able to occasionally lift and/or move up to ninety (90) pounds  Other duties as assigned 

Qualifications:

Strong team player that thrives in a fast-paced environment  Ability to drive performance of direct reports and lead a team in a lean manufacturing environment  Understand P&L statements and analyze areas for production improvement  You must be willing to work various shifts and days per week  Prior air freight experience is required  International/Import experience is a plus  Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment   Must possess demonstrated leadership ability  Knowledge of proper freight handling techniques   Knowledge of Hazardous Materials handling  Ability to communicate effectively with all levels of operations   Must be flexible to work weekends and nights  Forklift and general freight handling experience 

Skills: 

Ideal candidate will possess a “can do” attitude with a “will do” work ethic  Must have the ability to work in a fast-paced environment  General computer skills - Microsoft Office, Outlook, AS400   Excellent communication and problem-solving skills  

Forward Air is an Equal Opportunity employer.