**Department Overview:** + Wells Fargo US Home Lending is on a mission to help more individuals and families, especially in minority communities achieve the dream of homeownership. As we enter an exciting growth phase, we’re building a powerhouse team in Manila to be part of our **pioneer workforce** to deliver exceptional service, drive innovation, and shape the future of Home Lending Operations in the Philippines. **About this role:** + Wells Fargo is seeking to hire Operations Managers to be part of our Home Lending Closing Operations. The role is responsible for activities that support the operational infrastructure, performance, and efficiency. **In this role, you will:** + Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area + Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance + Engage stakeholders and internal partners associated within the Operations area + Work independently on moderately complex issues and projects + Identify opportunities for process improvement and risk control development and escalates issues to more experienced management + Provide training, performance, evaluation and coaching of less experienced team + Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives + Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility + Provide responsibility for budget and financial performance + Collaborate and influence all levels of professionals including more experienced managers + Lead team to achieve objectives + Manage allocation of people and financial resources for Operations + Mentor and guide talent development of direct reports and assist in hiring talent **Required Qualifications:** + 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 2+ years of leadership experience **Desired Qualifications:** + Preferred US Mortgage overall professional experience of 8+ years + Understanding of US Mortgage process & related TRID regulations + Experience in managing **US Mortgage Closing process is a must** + MS Office Proficient & Data Analysis + Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Closing Underwriting, and Quality Assurance experience, or equivalent + College graduate, preferred **Job Expectations:** + **The candidate must be willing to work within US hours or night shift** + **The candidate must be amenable to work on hybrid set-up (3x2), Mckinley Hills, Taguig** + Demonstrated knowledge/background in Closing including, CD TRID Regulation, Type of Payoff/calculation, Homeowner insurance, Vesting, State specific signature requirements & understand of Tax/HOI payment + Excellent Spoken and written communication skills + Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve mortgage closing conditions + Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process + Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups + Demonstrate active listening skills to accurately capture information and address concerns. + Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes + Collaborate cross functionally with Processing, & Sales teams for seamless communication and customer satisfaction **Posting End Date:** 29 Sep 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-469047