San Francisco, CA
3 days ago
Operations Manager, Autonomy & Merchant Solutions
About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous technologies in a service used by millions of people, then we want to talk to you!

About the Role

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

This role offers a unique opportunity to: Lead Autonomy Programs: Own the operational success of pilot and scaled autonomous delivery programs with restaurant and retail partners. Merchant Onboarding & Training: Develop playbooks and hands-on support strategies to onboard restaurants onto autonomous platforms, ensuring a smooth and confident transition. Coordinate with Tech Partners: Work closely with drone, sidewalk robot, and autonomous vehicle providers to launch and optimize delivery zones. Ensure Operational Readiness: Partner with internal teams (logistics, product, support) to ensure autonomous delivery integrates smoothly with our core food delivery infrastructure. Monitor and Optimize: Track key metrics like delivery time, food quality upon arrival, merchant satisfaction, and cost efficiency. Identify gaps and implement process improvements. Act as Merchant Advocate: Capture feedback from restaurant partners and represent their needs as we iterate on autonomy-related features and operations. Gather and provide feedback: Capture any feedback or product asks that merchants would like to see and help translate them into live features Drive Compliance & Safety: Ensure all autonomous delivery operations comply with local regulations and food safety standards. We’re Excited About You Because… 4–6 years of experience in food delivery, restaurant operations, last-mile logistics, or technology implementation Familiarity with autonomous technologies (e.g., drones, AVs, sidewalk robots) is a strong plus Strong project and stakeholder management skills; experience launching new programs or technologies Data-driven mindset with experience in performance tracking and reporting Ability to thrive in a fast-paced, evolving environment and manage ambiguity
Excellent communicator with experience engaging cross-functional teams and external partners Bachelor's degree in Business, Supply Chain, Operations, or a related field; MBA or technical background is a plus

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