**Job Title** Operations Leader **Job Description Summary** The Operations Leader ensures effective execution of strategic programs, leading cross-functional project management teams to deliver results aligned with client goals through data-driven insights and operational excellence. **Job Description** POSITION SUMMARY The Operations Leader is responsible for driving the successful execution of strategic programs and initiatives across the PSC PMO team. This role oversees cross-functional teams, ensures alignment with client objectives, and implements best practices in program governance, resource allocation, and performance tracking. By leveraging data-driven insights and operational expertise, the leader ensures programs are delivered on time, within scope, and with measurable impact, while continuously optimizing processes for efficiency and scalability. ESSENTIAL FUNCTIONS + RESPONSIBILITY + Lead and manage project teams to ensure efficient execution, high-quality work, and achievement of chargeability targets. + Drive outstanding customer experiences by building strong client relationships and addressing their needs proactively. + Foster a culture of continuous improvement, innovation, and operational excellence. + Mentor and develop direct reports, conducting regular performance reviews and professional development planning. + Promote a positive and collaborative work environment, aligning with company strategy and decision-making processes. + Analyze program data to identify trends and insights, develop customized client reports, and monitor key performance indicators to ensure alignment with strategic goals and continuous improvement. + Support proposal development and contribute to securing new business opportunities. KEY COMPETENCIES Strategic Thinking Ability to align program goals with organizational strategy and long-term vision. Program & Project Management Expertise in managing complex, cross-functional programs from initiation through execution and closure. Operational Excellence Strong focus on process improvement, efficiency, and scalability using methodologies like Lean, Six Sigma, or Agile. Data-Driven Decision Making Proficiency in analyzing data to inform decisions, track performance, and drive continuous improvement. Leadership & Team Development Skilled in leading diverse teams, fostering collaboration, and mentoring talent to achieve high performance. Stakeholder Management Ability to build strong relationships with internal and external stakeholders, ensuring alignment and engagement. Change Management Capable of leading organizational change initiatives and helping teams adapt to evolving priorities. Communication & Influence Excellent verbal and written communication skills, with the ability to influence at all levels of the organization. Risk Management Identifying potential risks and developing mitigation strategies to ensure program success. Financial Acumen Understanding of budgeting, forecasting, and cost control to manage program resources effectively. EDUCATION Bachelor’s degree in Project Management, Business Administration, Engineering, Architecture or related area required. EXPERIENCE + Minimum of 8+ years in design/construction industry, 5+ years in a leadership role + Proven success managing large-scale projects and cross-functional teams + Strong background in budgeting, scheduling, and quality control + Experience with project management software (Procore, Smartsheet, Microsoft Project, etc.) + Skilled in client relations, regulatory compliance, and process improvement Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”