JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview: We are seeking an experienced and innovative Operations Director to join our consulting team. The ideal candidate will lead our operational efforts, driving efficiency, implementing cutting-edge technologies, and optimizing our knowledge and data management processes. This role is crucial in enhancing our consulting services and maintaining our competitive edge in the market.

Key Responsibilities:

Process Improvement:

Analyze current operational processes and identify areas for improvementDevelop and implement strategies to streamline workflows and increase efficiencyLead continuous improvement initiatives across the consulting practice

Technology Enablement:

Spearhead the adoption of new technologies to enhance consulting operationsOversee the implementation and roll-out of tech solutionsCollaborate with IT teams to ensure seamless integration of new systems

Knowledge Management:

Develop and maintain a robust knowledge management systemFacilitate knowledge sharing across teams and departmentsImplement best practices for capturing, storing, and disseminating valuable insights

Data Management:

Establish data governance policies and proceduresOversee the collection, analysis, and reporting of key performance metricsEnsure data integrity and compliance with relevant regulations

Team Leadership:

Manage a team of operations professionalsProvide mentorship and professional development opportunitiesFoster a culture of innovation and continuous learning

Client Delivery:

Ensure operational excellence in client project deliveryDevelop and implement standardized methodologies and toolsMonitor project performance and client satisfaction

Strategic Planning:

Contribute to the overall strategy of the consulting practiceIdentify opportunities for growth and expansion of servicesCollaborate with other leadership team members to align operations with business goals

Qualifications:

Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred10+ years of experience in operations management, preferably in consulting or professional servicesProven track record in implementing process improvements and technology solutionsStrong understanding of knowledge management principles and data governanceExcellent leadership and communication skillsAbility to think strategically and translate vision into actionable plansExperience with project management methodologies and toolsProficiency in data analysis and performance metrics

This role offers an exciting opportunity to shape the future of our consulting operations and drive innovation in service delivery. The successful candidate will play a pivotal role in enhancing our operational capabilities and contributing to the firm's continued success.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.